17 May'24
18 May'24
1 room, 2 guests
Courtyard by Marriott Boston Downtown/North Station
Massachusetts | Fri, 17 May - Sat, 18 May | 1 Room, 2 Adults
No rooms available
Courtyard by Marriott Boston Downtown/North Station
3-star Hotel · Boston
5.0/5
(686 reviews)
Best in class rooms
Rooms at this property rated 5.0
Amenities
24-hour front desk
Lift/ Elevator
Gym
Hotel safe deposit box (not room safe box)
Newspaper
Smoke-free property
Property rules
Check-in: After 04:00 PM, Check-out: 12:00 PM
About property
The Freedom Trail - 0.2 km / 0.1 mi
TD Garden - 0.2 km / 0.1 mi
Old North Church - 0.6 km / 0.4 mi
Paul Revere House - 0.7 km / 0.4 mi
Faneuil Hall Visitor Center - 0.7 km / 0.5 mi
Boston Harbor - 0.8 km / 0.5 mi
Quincy Market - 0.8 km / 0.5 mi
Faneuil Hall Marketplace - 0.8 km / 0.5 mi
Old State House - 0.9 km / 0.6 mi
Boston City Hall - 1 km / 0.6 mi
Long Wharf - 1 km / 0.6 mi
HarborWalk - 1 km / 0.6 mi
Museum of Science - 1.1 km / 0.7 mi
Massachusetts General Hospital - 1.1 km / 0.7 mi
Massachusetts State House - 1.2 km / 0.7 mi
The nearest airports are:
Boston, MA (BNH-Boston Harbor Seaplane Base) - 5.2 km / 3.2 mi
Logan International Airport (BOS) - 4.8 km / 3 mi
Bedford, MA (BED-Laurence G. Hanscom Field) - 34.2 km / 21.2 mi
Norwood, MA (OWD-Norwood Memorial) - 35.6 km / 22.1 mi
Beverly, MA (BVY-Beverly Municipal) - 35.8 km / 22.2 mi
See all 86 photos
Location
Boston, Massachusetts, 02114
Ratings & reviews
5.0/5
(686 reviews)
5
581
4
71
3
16
2
7
1
11
Location
Rooms
Service
Value
Hygiene
Amazing Experience
5/5
·
jmorrison11 on May 09, 2024
I have stayed at this property a few times for corporate events and have always had a great experience. The location is amazing, the rooms are clean and the staff is very nice! Jackie is so easy to work with and makes our events go by smoothly. She is one of the main reasons our groups keeps coming back to this property for our corporate events. Had such a great experience and we will be back in the future for more events!
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Great stay and location
5/5
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jdktravel on Apr 21, 2024
Stayed for 1 night while visiting Boston with my family. Hotel was in a great location to walk to TD garden and North end for Italian food. Hotel was very clean and front desk was extremely nice. I would definitely recommend this hotel when visiting Boston.
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Bloody Towels at Check-in
1/5
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F8655NEnatashar on Apr 03, 2024
TLDR: Blood on towels upon check-in. General manager could care less. My experience was extremely negative and greatly exacerbated by the lack of hospitality and integrity of the general manager of the hotel, Natasha Casillo. I booked the hotel at 8:38 PM on a Sunday night and checked in at roughly 10 PM. I ran to the hotel room to drop off my things as my friend was waiting outside. I walked in and immediately saw blood on the towels. I understand that mistakes happen but blood on towels is absolutely disgusting. I left my luggage, talked to the gentleman at the front desk as I was running out to meet my waiting friend and he said he would switch my room when I got back. When I returned a couple hours later (around 12AM), the night supervisor said that they had no other rooms and he would not be switching my room. I didn’t want to stay in a dirty room with bloody towels so I started to look for a different hotel. I called Marriott reservations and the first person I spoke to said that the supervisor should simply walk my reservation to another Marriott. I talked to him and he refused. I called Marriott reservations again and the second representative said that the supervisor should walk my reservation as well and said she would call him herself. To her surprise, he gave her the same reply. She offered to book me another room at a different Marriott and told me I would get a refund the next morning as she had submitted a case. I wrote the manager an email letting her know what happened at 1:46 AM. At 2:35 AM, I took an Uber to the other Marriott that was booked by the Marriott reservation agent and checked in. I told the person at the desk about my experience and he was shocked. He said that the first Marriott should have absolutely changed rooms. If none were available, they should have sent the reservation to another hotel. The next morning, I didn’t hear from the general manager so I called and left a message. I spoke to two different friends, who are managers of luxury hotels. They both concurred that this is not industry standard. When the manager finally called me back at 11:58 AM, she asked me to explain what happened. When I finished, she told me that the supervisor and cleaning crew looked and there was no blood on the towels. I was surprised but sent her a photo immediately. She then said she had no way of knowing that this was blood and they had already offered to change the towels. I explained that I was disgusted by the towels. How clean can a room be that has blood on the towels? I asked her for a refund and she said that since I checked out in the morning and they didn’t know I had left, they had kept the room for me all night and she could not refund my money. I told her I put the keys directly into the hands of the night supervisor at 2 AM and we had a full conversation where I calmly told him that my experience was very negative. Consequently, she admitted that she hadn’t spoken to the night manager as he was asleep. I asked her to refund my money since she now knew that I hadn’t slept there. She said that her hotel was clean, was checked by a mystery shopper, and got good reviews. I let her know that I couldn’t speak for others but this was not my experience. I then asked her why would I make this up? I needed a place to sleep that night. I paid for another Marriott hotel room as I was going to a conference in Providence the next day. Initially, I had chosen her hotel due to its location in close proximity to Quincy Market. I ended up in a much worse location (for me). I needed to pay for an Uber in the middle of the night and another two the following day to visit Quincy Market, which was no longer in walking distance. I also spent hours dealing with this instead of sleeping which made it harder for me to have productive, strategic meetings the following day. Why would I have done this if I wasn’t absolutely revolted by seeing blood on towels when I walked in? I had no problem paying for a room that I used, which ended up being the harbor Marriott. I simply wanted a refund for the first, disgusting room that I didn’t use. She said that I had left of my own volition and she would not issue a refund. Moreover they had held the room for me and could not offer it to anyone else. I explained that I had only booked the room that evening at the last possible moment so they likely didn't have other interest. She said that we would have to leave the conversation there as this was her final position. Subsequently, after 10 days and a full investigation, Marriott Bonvoy refunded my money. My experience with Natasha Casillo and the Courtyard Marriott was below the standard of even the most mediocre of motels. I would never have imagined that this could be the guest experience of a hotel such as this.
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Great Customer Service.
5/5
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GoPlaces24072162646 on Apr 01, 2024
Great location, nice clean room, good food, but most of all excellent customer service. Luis, at the front desk, helped us with dining options, transportation choices and other tips that helped us navigate the city. His assistance allowed us to hit the ground running and enjoy a fantastic three days in Boston.
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Great location with accommodating staff!
5/5
·
Laurak9876 on Mar 28, 2024
Upon arrival, everyone was very helpful and informative. The check in team immediately offered suggestions for sight seeing and great places to go for food. Everyone was very friendly and accommodating. We spoke with Tony on our last day and he suggested great breakfast places that were within walking distance and went above and beyond to assist us. I would definitely recommend this hotel to anyone traveling in the Boston area. Its very walkable, comfortable, and in a great location.
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